- Coordinated tasks among the web development team members

- Was the designated point-of-contact of clients for various web projects through phone and email

- Provided technical support to clients through phone and email when necessary

- Created website tutorials for clients when requested

- Provided fine-tuning and quality assurance checks before finalizing websites

- Troubleshot website, domain and hosting problems

- Created web design proposals and other relevant marketing materials for clients using Adobe Photoshop and Illustrator

- Developed websites using WordPress CMS platform along with HTML, CSS, PHP, JavaScript and Bootstrap coding

- Managed client domain and hosting accounts and servers as the designated Webmaster

- Set up, updated and maintained website databases through PHP MySQL

- Set up, updated and maintained CPanel, SSL, email service and other back-end technologies

- Set up and implemented SEO, Google Analytics, Google AdWords and FB Pixel

- Managed social media accounts of US-based clients, namely Facebook, Twitter and LinkedIn

- Created graphic designs and content for social media, newsletter and other marketing materials

- Proof-read and curated content articles for website postings and newsletters through InfusionSoft and FireDrum CRMs

- Set up and managed clients’ Youtube accounts and video postings

- Researched pertinent articles for social media and website postings

- Generated weekly and monthly reports of social media performance for clients

- Regularly corresponded with clients regarding social media campaigns and answering queries

Provided over the phone technical support across AOL’s multiple brands and platforms.

Provided Tier 2 level support to customers and took supervisory calls and escalated cases.

Provided over the phone customer service and technical support for McAfee’s North American customers.